Contacts

• coreFORCE - Contacts: Loyalty Programs

  coreFORCE - Loyalty ProgramsSome readers

• coreFORCE - Contacts: Best Practices for Mass Emails

  Emailing your customers is a great way push traffic to your website, but there are a few things you can do in order to improve the effectiveness of your campaign.  Recommendation 1 While it is great to drive traffic to your website, too much traffic at one time could actually cause significant slowdowns or even crash your website altogether. An important principle to keep in mind is that if someone does not click on a link to your website within an hour of receiving an email, they are expFew readers

• coreFORCE - Contacts: Managing Contact Categories

  coreFORCE - Contacts Managing Contact CategoriesFew readers

Catalog

• coreFORCE - Catalog: Setting up MAP Pricing and Resolving Violations

  Background on MAP price MAP (Manufacturer Advertised Pricing) price is a minimum amount that resellers agree not to advertise below. This does not mean that a retailer cannot sell this product for less in their store, it just means that they cannot advertise a lower price.  As consumers flock eCommerce, distributors and manufacturers want to be sure that their brand's image remains protected and as such, MAP violation monitoring technology has stepped up in recent years. TrackStreet, for exaPopular

• coreFORCE - Catalog: Setting Up MAP Policies

  coreFORCE - Setting Up MAP PoliciesPopular

• coreFORCE - Catalog: How to assign Minimum Advertised Price (MAP) Policy for Manufacturers.

  coreFORCE - How to assign Minimum Advertised Price (MAP) Policy for Manufacturers.Some readers

• coreFORCE - Payments: How to Set Up Layaway Payments in coreFORCE Advanced/Enterprise

  ​ Layaways can be a very helpful payment method to help your customers purchase the gun they want by installments.  Things you must know Layaways are being processed when a customer uses this as a payment method upon checkout. When a Layaway is made, it becomes an invoice that can be accessed by the customer through My Account Invoices. Setting up Layaways To support layaways in your website, you have to create the Layaway PaymentFew readers

• coreFORCE - Products: Price Structure Management

  coreFORCE - Pricing Structure ManagementFew readers

• coreFORCE - Catalog: Setup Search Term Synonyms

  coreFORCE - Setup Search Term SynonymsFew readers

• coreFORCE - Catalog: How are categories maintained?

  Maintaining an Accurate Catalog with Coreware At Coreware, our goal is to provide the best and most accurate catalog in the industry. However, we rely on distributors for data, and sometimes, the data provided is inaccurate. When this happens, our ability to correct it is limited. How Categories Work in the Coreware Catalog 1. Initial Categorization Products in the Coreware catalog are categorized based on data received from distributors. Once a product is placed in a category,Few readers

Distributors

• coreFORCE - Distributors: Integrated Distributors

  The current integrated distributor list is as follows: Distributors that Dropship Bill Hicks Camfour (limited to only certain accounts.  Contact your Camfour Rep for more information) Chattanooga (Currently in beta and only available to specific accounts.  Contact your Chattanooga Rep for more information) Crow Shooting Supply Gun Accessory Supply (GAS) Hicks, Inc Iron Valley/Bangers Lipseys MGE Wholesale Orion Wholesale Printful RSR Group Sports SouthPopular

• coreFORCE - Distributors: How to Setup a Distributor

  coreFORCE - Setup How to Set up a DistributorPopular

• coreFORCE - Catalog: How to Hide Specific Products from the Website

  You can turn off specific distributor products by creating a new category ( Products Taxonomy Category ) and check the box that reads "Cannot Sell"  You can then add the items to that category.Some readers

• coreFORCE - Distributors: Sports South

  coreFORCE - Distributors Sports SouthSome readers

• coreFORCE - Distributors Chattanooga

  coreFORCE - Distributors ChattanoogaSome readers

• coreFORCE - Distributors: RSR Group

  coreFORCE - Distributors RSR GroupSome readers

• coreFORCE - Distributors: Camfour

  coreFORCE - Distributors CamfourSome readers

• coreFORCE - Distributors: How can I specify additional shipping charges by distributor?

  Go to Orders Settings Shipping charges you can specify additional shipping charges by distributor (scroll down on the page). You can specify an additional shipping charge for a specific distributor by Department. Additional Distributor Shipping ChargesSome readers

• coreFORCE - Distributors: How do I update my FFL for Distributor orders in coreFORCE?

  When updating your FFL, it is important to make sure to that your new FFL number is the one being submitted to particular distributors when you place orders for distributor product. RSR is an example of a distributor you might need to do this for.  To update this, go to Products -Settings -Location Credentials. Click on the distributor record you need to update your FFL for and change it where specified (see picture for example).  (httFew readers

• coreFORCE - Distributors: Bill Hicks, Inc.

  coreFORCE - Distributors Bill Hicks, Inc.Few readers

• coreFORCE - Distributors: Lipseys

  coreFORCE - Distributors LipseysFew readers

• coreFORCE - Distributors: Orion Wholesale

  coreFORCE - Distributors Orion WholesaleFew readers

• coreFORCE - Distributors: 2nd Amendment Wholesale

  coreFORCE - Distributors 2nd Amendment WholesaleFew readers

• coreFORCE - Distributors: Zanders

  coreFORCE - Distributors ZandersFew readers

• coreFORCE - Distributors: Davidsons

  coreFORCE - Distributors DavidsonsFew readers

• coreFORCE - Distributors: Gun Accessory Supply (GAS)

  coreFORCE - Distributors Gun Accessory Supply (GAS)Few readers

• coreFORCE - Distributor: Chattanooga Integration and Credential Plugin

  The only two fields that need a value are Username & Password: Chattanooga API Credentials: SID -Username Token -Password You must reach out to your Chattanooga rep to get provided these credentials.Few readers

• coreFORCE - Distributors Hicks, Inc

  coreFORCE - Distributors Hicks, IncFew readers

• coreFORCE - Distributors: AmChar

  coreFORCE - Distributors AmCharFew readers

FAQ's

• coreFORCE - FAQ: Can I upload a custom script file to my coreFORCE site?

  If you are familiar with WordPress, you may assume that the only way to accomplish certain tasks, such as putting a file in the root of your web server, is to add a custom PHP file or upload a file via FTP to the web server.* For security and performance reasons, coreFORCE  do not allow any access to upload custom files to the web server.  Most clients are on shared servers and so any files uploaded would affect all clients.  Even for clients who are on dedicated servers, we still do not permitSome readers

• coreFORCE Website: Security Measures

  If a customer claims that their credit card information was compromised after entering it in a coreForce site, you can check in your merchant service portal to see if there was anything unusual about the transaction. Most of the time, the issue has nothing to do with coreForce. Either the bank declined the transaction due to an overly aggressive fraud detection system or the customer's credit card was compromised by factors unrelated to coreForce (for example, key logger malware on their computeSome readers

• coreFORCE - FAQ: Keyboard Shortcuts

  List View page up/page down will also bring up the next or previous page of results Go to List Windows: Ctrl + Alt + L Mac: Ctrl + Option + L Cycle Through Records Instead of Returning to List View or Using "Next/Previous" Buttons Page Up/Page Down Add a Record Windows: Ctrl + Alt + A Mac: Ctrl + Option + A Save Record Windows: Ctrl + Alt + S Mac: Ctrl + Option + S Time and Date Fields In a time field, press "." to enter the current time. In a date filed, pressSome readers

• coreFORCE - FAQ: What is the difference between Inactive and Internal Use Only:

  Understanding Internal Use Only and Inactive Records Internal Use Only Internal Use Only means that the record is still active and can be used by an administrator throughout the backend. However, it will not be displayed as an option on a public site unless an administrator is logged in. Inactive Inactive is essentially equivalent to deleting the record. Since control records have historical significance, they cannot be deleted. Making a record inactive means it cannot be useFew readers

• coreFORCE - FAQ: Product shows as out of stock when the distributor has it in stock?

  There are a number of reasons why a product may be showing out of stock when a distributor has it in stock.  These issues can be broken down into the categories of configuration issues, import problems, and distributor account issues. Front end configuration issues If the product has inventory in the back end of your coreFORCE site but showing as out of stock to customers, check the following: 1. Does the product have the product tag OUTOFSTOCK? This special productFew readers

• coreFORCE - FAQ: How to show 'Inactive' records

  Have you marked something inactive and can no longer see it? A record you swear was there previously has gone missing? If a record was marked "Inactive" this KB will show you how to reveal those records and make them active again. First go to the module that you are looking for the record in, in this example we are looking at our locations in Products Settings Locations Click the actions button in the upper right of your screen. (https://storage.crisp.chat/users/helpdesk/website/aFew readers

• coreFORCE - FAQ: Default Shipping Method in Cart

  If the customer is seeing a shipping cost prior to selecting a shipping method, the cart assumes default shipping method. To find the default shipping method, the system first looks at sort order. If all sort orders are equal, it will choose the lowest number in the record ID. To default it to a "free" option, lower the sort order number on one of the free options (usually pickup).  See pictures below: (https://storage.crisp.chat/users/helpdesk/website/1f347c066f3fff00/31b259b5-20bc-4d20-bFew readers

• coreFORCE - Orders: Why an Order might Ship to Store instead of Drop Ship

  When an order is submitted to a distributor, coreFORCE evaluates all the products in the order and automatically splits them into one of three categories: 1. Ship to store, 2. Dropship to FFL, 3. Dropship to the customer's shipping address.  If the distributor does not dropship (see KB Integrated Distributors), all items in the order will be sent as ship-to-store.   It is also possible that some itemsFew readers

• coreFORCE FAQ: What Product data is overwritten by distributor data import

  Here is a list of which fields are overwritten during catalog import. -Fields that are overwritten by the distributor's data (Coreware can't change these because they affect whether or not a distributor will ship a product) Product state restrictions  FFL required  Serializable  Weight -Fields that are overwritten by the Coreware Shooting Sports Catalog Product manufacturer  MAP  Images (ONLY IF not linked to catalog already)  Categories (ONLY IF there are no existing categFew readers

• coreFORCE - FAQ: How do I update my address that shows on the packing slip?

  To update the address in the right corner of the packing slip go to Contacts->Client Settings to update your address/phone numbers.Few readers

Getting Started

• coreFORCE - Getting Started: First steps to get started

  coreFORCE - Getting Started First steps to get startedSome readers

• coreFORCE - Getting Started: Managing Taxes

  coreFORCE - Managing your taxesSome readers

• coreFORCE - Getting Started: Uploading and Replacing images

  coreFORCE - Uploading and Replacing imagesSome readers

• coreFORCE - Getting Started: Setup How to Set up a Distributor (1)

  coreFORCE - Setup How to Set up a Distributor (1)Some readers

• coreFORCE - Getting Started: Email Setup (App Specific Passwords)

  Most common email providers no longer allow applications to send an email with only a username and password for security reasons.  This means that even though you may enter your password correctly in coreFORCE, you will still get an "authentication failed" error.  You need to create an app password which will be used only by coreFORCE. It was previously possible to turn on a setting called "Allow less secure apps" in your Google account to send email with a username and password, but Google hFew readers

• coreFORCE - Getting Started: User Maintenance

  coreFORCE - Getting Started User MaintenanceFew readers

• CoreFORCE- Getting Started: Setting up Emails

  CoreFORCE- Setting up EmailsFew readers

• coreFORCE - Getting Started: Changing Shipping Option for Sports South

  This article will explain how you can use a code that you receive from Sports South to change the shipping method that they utilize. For example, changing from ground shipping to insured shipping. Go to Products Settings Distributor Credentials and click on your Sports South location. There is a field called "Ship Via Code".  That will be sent to Sports South with each order submitted. Check with them to see which code you need to send for Ground Premium. (https://storage.crisp.chat/usFew readers

• coreFORCE - Website: Tax Rates in Basic or Standard Editions

  Introduction In coreFORCE Basic or Standard (previously Lite) , you are responsible for setting up the taxes for your business. In coreFORCE Basic and Standard, we offer 2 different places where you can manage taxes.  State Tax Rates Minimum Requirement At a minimum, you will need to enter a state tax rate for the state in which you are doing business. As a baseline, you should not specify any categories or departments as these will restrict the tax setting for only that category oFew readers

• coreFORCE - Getting Started: Setup Notification Maintenance

  coreFORCE - Setup Notification MaintenanceFew readers

• coreFORCE - Getting Started: Pricing Structure Management

  coreFORCE - Pricing Structure ManagementFew readers

Integrations

• coreFORCE - Integrations: Why isn't my product showing on AmmoSeek?

  If you have a product that you expect to be listed on AmmoSeek but it is not showing up, there are a number of reasons why this may be happening.  Please use the following checklist to troubleshoot these issues: The product may be in the feed that coreFORCE sends but AmmoSeek is rejecting it due to a critical error. You can check your AmmoSeek feed at https://ammoseek.com/feedtester/. If you run your feed through the feed tester it will tell you exaSome readers

• coreFORCE - Integrations: NoFraud

  Introduction NoFraud is an industry leading fraud protection platform that we have integrated into coreFORCE.  NoFraud is so confident in their accuracy that they provide a 100% financial guarantee. If you get a fraud chargeback, they will pay you back.Some readers

• coreFORCE - Integrations: Setting Up Gun Deals

  When it comes to setting up gun deals, there are two things you can configure: Whether or not to show out of stock products (by default they are not shown) What your shipping charges (flat rate) will be for 3 departments: Accessories, Ammunition, and Firearms You can configure those items in System Preferences Client Preferences. Click on Add and find the Gun Deals items in the drop down list. Leave "Preference Qualifier" blank, and put the value you want in "Client Setting." ClickSome readers

• coreFORCE - Integrations: Why can I not see my coreFORCE Product on Gun.Deals?

  The Gun.Deals feed goes through the department list using the settings in Orders Setup. Any products that aren’t in a department will never be pulled into the feed. To check this, go to the Categories tab in a product record. Note which Category it is in (if any). Next, go to Products -Taxonomy -Category. Search for the Category in question, and go to the Departments tab toFew readers

• coreFORCE Basic/Standard - Integrations: Setting up Ammoseek

  coreFORCE Basic/Standard - Integrations: Setting up Ammoseek What is Ammoseek? Ammoseek is a comprehensive platform that allows customers to search for ammunition across various local retailers from a single, centralized location. Utilizing Ammoseek can serve as an additional sales channel for your store, potentially attracting new customers to your website and increasing the opportunity for repeat business. 1. Where is Ammoseek? Ammoseek is in your site defaultsFew readers

How To Guides

• coreFORCE - How To: How to assign Minimum Advertised Price (MAP) Policy for Manufacturers.

  coreFORCE - How to assign Minimum Advertised Price (MAP) Policy for Manufacturers.Few readers

• coreFORCE Basic/Standard- How To: Changing your Logo

  coreFORCE Basic/Standard- How To: Changing your Logo 1. Click on Setup Step 1 screenshot 2. Click on Template Step 2 screenshot 3. Click on your template Step 3 screenshot 4. Click on Content Step 4 screenshot 5. Look for the code for your logo This should include the line of The relevant pFew readers

• coreFORCE Basic/Standard - How To: Customize Featured Products

  coreFORCE Basic/Standard - How To: Customize Featured Products 1. To add products to the Featured Products section, please go to individual product records in coreFORCE Basic/Standard (previously lite) admin. Step 1 screenshot 2. Featured Products from the dropdown list of tags and save it image Step 2 screenshot 3. To change featured brands, please go to Manufacturer Tags under Products, and add a new bFew readers

Orders

• coreFORCE - Orders: Shipping Charges

  coreFORCE - Shipping ChargesPopular

• coreFORCE - Orders: Setting Up Promotions

  coreFORCE - Setting Up PromotionsPopular

• coreFORCE - Orders: How can I fix Address verification errors with PO Boxes in coreCLEAR ?

  Question Whenever a customer checks out with a PO Box as a billing address, AVS filters usually trigger. Is there a way for us to manually override? Answer Yes, we added a preference specifically for this because it is a common problem.  In Orders Setup, go the Merchant Account tab, and scroll to the bottom. If you have coreCLEAR selected as your Merchant Gateway, there is a checkbox that will allow "Zip match" to go through if the street address is a PO box. (https://storage.crSome readers

• coreFORCE - Orders: Tie Location to an FFL for Pickup Orders

  If you have pickup orders setup, you may want to set the FFL to the pickup location. This will guarantee that the FFL for any pickup order will be the pickup location rather than a customer's preferred FFL.Some readers

• coreFORCE - Orders: Tax calculations in coreForce

  coreFORCE provides two ways to calculate tax for an order.  We provide integration with a third party service called TaxJar as well as internal tax calculations in coreFORCE. Avalara To set up TaxJar, go to Orders Setup, and select the Avalara tab. You will see a link to set up an account on Avalara and enter your API key in coreFORCE.  Once this is done, orders will be sent to Avalara for tax calculations. The default will be the normal retail sales tax rate for the customer's shippiSome readers

• coreFORCE - Orders: How to Update your FFL (License) that Shows on the Packing Slip

  In the backend of Coreware, go to Website Image Library Image Library. Search for "DEALERFFL". That is the image that shows up on the packing slip. Click on the Edit icon and replace the image.Some readers

• coreFORCE - Orders: How do I change the shipping address for an order?

  In some cases, you may need to change the shipping address for an order after the customer has submitted it (e.g. the customer used a PO box for their address, but the distributor will not ship to PO boxes).  Here is how to do this: On the Orders dashboard, click on the customer's name in large text in the upper left. This will open the customer's contact record. On the Contacts page, click on the Addresses tab. Click on the Add Address button, and enter the shipping address for tSome readers

• coreFORCE - Orders: Avalara or Taxjar - Why is my product being charged tax incorrectly?

  Question We have created a product with the "Not Taxable" checkbox set, but at checkout this product is still showing tax to be collected.  We are using TaxJar. Why is this not working? Answer If you are using Avalara or TaxJar, all the tax rate fields in coreFORCE are ignored ("Not taxable", "Tax rate", "State Tax rate", "Postal code tax rate" etc.)*  The only field that will affect whether a product is taxed in TaxJar is the Product Tax Code in the Product Category. See the screeSome readers

• coreFORCE - Orders: Getting evidence for chargeback disputes in coreFORCE

  To find the ecommerce log for a transaction, go to Tools Logs eCommerce.  The log can be searched by multiple parameters, including the customer's name, the amount charged, and the IP address from which the order was placed.  If you have the transaction ID of the transaction that is being disputed, it will be simplest to use that to search the log. The eCommerce log entry will look like the following.  For transactions on coreCLEAR, both the transaction request and the gateway response willFew readers

• coreFORCE - Orders: Setting up Order Statuses

  Order Status can be set manually or automatically (via order automatic processing controls).   To add a new Order StFew readers

• coreFORCE - Orders: How to Create a Shipping Label with EasyPost on coreFORCE

  Using EasyPost with coreFORCE allows you to create shipping labels very easily.  First, you will need to make an account with EasyPost. If you do not already have an EasyPost account, you can create one here. As with any order, go to your orders dashboard, and open the order.  Next, select the store location you are shipping from thatFew readers

• coreFORCE - Website: Managing Menus

  coreFORCE - Setup Managing MenusFew readers

• coreFORCE - Orders: Why can I not purchase a label with Fedex through Coreware?

  This typically happens when the FedEx meter number you are using has not been certified for us over their API. These steps need to be performed on your EasyPost account. Coreware makes API calls to FedEx in order to retrieve production FedEx labels and FedEx requires you to go through a certification process. You’ll want to follow these steps to obtain your API credentials. If you already have your Test credentials in EasyPost you can move to step 6: Log in to your FedEx Account and head ovFew readers

• coreFORCE - Orders: How to Void a Shipping Label

  In CoreForce, there is not a way to cancel or void a shipping label. To do this, you will need to go to your EasyPost account. Once there, enter the tracking number for the order in question into the search field. Once you have searched the order and selected it, click the details dropdown where you will see a button labeled "REFUND". Click this button to finish canceling the shipping label.  (https://storage.crisp.chat/users/helpdesk/website/681b2ac0dacb5400/ccaa3bbe-06bb-42f4-9a42-b41439Few readers

• coreFORCE - Orders: Sales Tax by State: Economic Nexus Laws

  You may or may not be familiar with the term “sales tax nexus” as defined in the Quill v. North Dakota Supreme Court case. Long story short: retailers must have some kind of presence in a state before that state can require that retailer to collect sales tax from buyers in that state. However, with the Supreme Court ruling in the *Few readers

• coreFORCE - Orders: Managing Orders in the Dashboard

  CoreFORCE - Managing Orders in the Orders DashboardFew readers

• coreFORCE - Orders: Adding a new order status

  coreFORCE - Orders Adding a new order statusFew readers

• coreFORCE - Orders: Entering Manual Orders

  coreFORCE - Enter Orders ModuleFew readers

• coreFORCE - Orders: Enter Orders Module

  coreFORCE - Enter Orders ModuleFew readers

• coreFORCE - Orders Adding a new order status

  coreFORCE - Orders Adding a new order statusFew readers

• CoreFORCE - Orders: Managing Orders in the Orders Dashboard

  CoreFORCE - Managing Orders in the Orders DashboardFew readers

Products

• coreFORCE - Products: Import Products via CSV

  The CSV Import feature can be used to import your existing product catalog into Coreware, add new products quickly and easily, as well as update the product information and stock quantity. Create the CSV Import File Steps Go to the Products menu and select Products CSV Import. Add a note or reason for the import in the Description field. Click Choose File and select the CSV Import file. Click the Import button. When imported successfully, a loSome readers

• coreFORCE - Products: Adding and Editing Products

  coreFORCE - Products Adding and Editing ProductsSome readers

• coreFORCE - Products: How do I set a product to not dropship from a distributor?

  A few points to consider if you dropship products from a manufacturer: All manufacturers and products can be drop shipped. An individual product can be tagged to NOT be drop shipped by checking the checkbox in the Details tab of the product. An individual product can be tagged to NOT be drop shipped from a specific distributor by going to the Options tab of the product and choosing the distributor. A manufacturer can be set to not allow drop shipping for any of their products. ThisSome readers

• coreFORCE - Products: Importing Products through CSV

  coreFORCE - Products Importing Products through CSVFew readers

• coreFORCE - Products: Managing Product Tags

  coreFORCE - Products Managing Product TagsFew readers

• coreFORCE - Products: Managing Product Manufacturers

  coreFORCE - Setup Managing Product ManufacturersFew readers

• coreFORCE - Products: How to tag multiple products

  To add multiple products to a product tag: Go to Products. Look for each product in the list and check the checkbox on the left side to select. After all products have been selected, click on Actions and select "Tag selected products". Select the product tag from the list and click Save.Few readers

• coreFORCE - Products: Managing Reviews

  coreFORCE - Products Managing ReviewsFew readers

• coreFORCE - Products: Taxonomy

  coreFORCE - TaxonomyFew readers

• coreFORCE - Products: Removing a Manufacturer

  coreFORCE - Removing a ManufacturerFew readers

• coreFORCE - Products: Product Categories that hide products from the front end

  Introduction: In managing your online store, it's essential to have control over the visibility of your products. Certain fixed categories are designed to help you manage product visibility effectively. These categories ensure that products are hidden from the front end of your site, maintaining a clean and updated product listing for your customers. Here are the key categories that serve this purpose: Discontinued This category is automatically added when the product is placed into tFew readers

• coreFORCE - Products: Updating the Minimum Advertised Price (MAP) for a product.

  coreFORCE - Updating the Minimum Advertised Price (MAP) for a product.Few readers

• coreFORCE - Products: Local Inventory Maintenance

  coreFORCE - Products Local Inventory MaintenanceFew readers

• coreFORCE - Products: Adding Your Manufacturer to Featured Brands

  coreFORCE - Products Adding Your Manufacturer to Featured BrandsFew readers

• coreFORCE Basic - Promotions: Setting up Holiday Promotions

  coreFORCE Basic - Promotions: Setting up Holiday Promotions As the holidays draw near, it’s an ideal time to revisit your holiday markup strategies! In this article, we’ll cover how to offer promotional codes or coupons to your customers and how to adjust your pricing markup for the season.Few readers

Troubleshooting

• coreFORCE Troubleshooting - Multiple Shipments Customer Did Not Receive all Tracking Emails

  A customer may not receive all the tracking notifications If the shipments were from you local business and they were not drop shipped. The tracking email doesn't get sent automatically for local locations. You have to send it by clicking the email icon button. The only exception to this is if you use EasyPost to create the shipment and tracking information. If you manually put the tracking information in, you also have to manually send the email.Some readers

• coreFORCE - Troubleshooting; Why did this product not dropship to the customer?

  If an order that you expect to be dropshipped to a customer is shipped to your store location instead, it is because coreFORCE identified a dropshipping restriction that prevented the product from being shipped.  Check the following to identify why the product is not dropshipped: Is the shipping method marked as "pickup"?  Look at the "pickup" checkbox in Orders Settings Shipping Methods. Does the distributor support dropship at all?  See the following KB article: The current integSome readers

• coreFORCE - Troubleshooting: Error 2408

  Error 2408 is simply an error that the credit card transaction failed. The error message should include a reason why it failed. You can also go to the eCommerce Log (shift-shift and then look for eCommerce) to see the full log of why it failed. It could be anything from: Exceeded credit card limit Invalid card number Wrong expiration date Wrong CCV Wrong billing addressFew readers

• coreFORCE Basic/StandardFixing - Troubleshooting: "Your webhook is failing" with Sezzle

  coreFORCE Basic/StandardFixing - "Your webhook is failing" with Sezzle For Search Engine Optimization (SEO) reasons, your coreFORCE site only uses a single domain name (normally starting with www); other domain names that point to your site are redirected to that domain name. This is no problem for a web browser, but Sezzle's webhook system does not follow redirects. Therefore you need to make sure that the primary domain name setting is your site's real domain name, not one that redirectFew readers

Website

• coreFORCE - Website: How to Hide A Category of Products from the Web Site (For example: How To Turn Off NFA / Class 3 Items)

  To turn off items, go to Products Taxonomy Product Tags and select your desired category Check the box that says "Cannot Sell" to remove the products that has the same category from your website. This will make the product unsellable and unsearchable in the website.Popular

• coreFORCE - Website: Creating New Pages

  coreFORCE - Setup Creating new pagesPopular

• coreFORCE - Website: Changing Colors

  coreFORCE - Website Changing ColorsSome readers

• coreFORCE - Website: Troubleshooting Email sent through Office 365

  Use an app password instead of a user password for all email accounts.  App passwords are generally more secure than user passwords and are not subject to password expiration policies.  However, not all Microsoft 365 accounts are permitted to use App passwords. https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-app-passwords (https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-app-passworSome readers

• coreFORCE - Website: Templates

  coreFORCE - Website TemplatesSome readers

• coreFORCE - Website: Updating Account Information

  coreFORCE - Website Updating Account InformationSome readers

• coreFORCE - Website: Banner Groups

  coreFORCE - Setup Managing Banner GroupsSome readers

• coreFORCE - Website: Managing Menu Items

  coreFORCE - Setup Managing Menu ItemsFew readers

• coreFORCE - Website: Customizing Banners

  coreFORCE - Customizing BannersFew readers

• coreFORCE - Website: Editing Store Policies

  coreFORCE - Website Editing Store PoliciesFew readers

• coreFORCE - Website: Add Product Landing Page

  To create a landing page with a specific set of products takes a couple of steps To do this you need to create a product tag to tie everything together You can create the new product tag from Products Taxonomy Product Tags. Make sure to add a Link Name to the new tag e.g. new-product-tag.  Go to Products maintenance page using the search or Filter find the products you wish to add Select the products by checking on the checkbox on the left. Click on Actions Preferences and selectFew readers

• coreFORCE - Website: Can I have my IP address whitelisted in coreFORCE?

  In general, our policy is not to whitelist our customer's IP addresses. The reason the blacklist exists is that there are hackers and malware programs constantly scanning web sites for vulnerabilities; we have high confidence that coreFORCE is secure and can not be easily hacked, but no software is perfect. Furthermore, even secure software is vulnerable to denial of service attacks, in which a malicious program floods the server with requests and overloads it. The blacklist helps to prevent thoFew readers

• coreFORCE - Website: Add a New Page

  coreFORCE - Website Add a New PageFew readers

• How do you add autoplay video in the background or page headers?

  To embed a video, you can try the following: "VIDEOCOVER" is the still image that would be displayed as the video is being loaded, which is usually the first frame of the video. This image is uploaded in the Image Library. - "https://yourwebsitehere.com/download.php?fileid=1234" is the link to the video uploaded in the File Manager. Upload your mp4 or webm video to Website File Manager, then copy the file link from the FileFew readers

• coreFORCE - Website: Setup Creating new pages

  coreFORCE - Setup Creating new pagesFew readers

• coreFORCE - Troubleshooting: Issues with Resetting Password in coreFORCE

  If your staff or customers are having trouble resetting their passwords, there may be a few reasons: Reset Password links expire after 30 minutes. Solution: Have the customer go through the "forgot password" process again for a new link You have to use the same device where you requested it from. This is to protect against potentially compromised accounts and provide better assurance that the person changing the password is the person who requested the password change.Some readers

• coreFORCE - Integrations: FAQ on Avalara or TaxJar and GunBroker Taxes

  Using GunBroker and considering turning on TaxJar as well? These are some questions you may have thought of and their answers: 1) Gunbroker is collecting sales tax for some sales.  How would we denote these orders in our system, so we don't pay sales tax twice - once with Gunbroker and once with Avalara or Taxjar? This is automatically handled by coreFORCE so that the dealer does not need to do anything. Two sources are created and these source settings should not be adjusted.Few readers

• coreFORCE - Website: Where is my sitemap in coreFORCE?

  What is a Sitemap? A sitemap is a list of pages on your website in hierarchical order. It plays the role of "roadmap" for search engines to discover and identify the content of your website. The sitemap is used in SEO optimization as a means to promote your web resource. The sitemap contains all URLs related to the resource, prioritizes pages for indexing, and indicates the date of the last modification of the page. Best Practices and How to Utilize the Sitemap When building the sitemap,Few readers