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Hardware
How to Update the Dejavoo QDs
In the home screen you will see different apps please ensure to access DVPaylite You should see "Listening for transaction" Click the Star Icon Click Upgrade App (https://storage.crisp.chat/users/helpdesk/webPopularcoreCLEAR - Hardware 6200 WiFi Setup Instructions
coreCLEAR - Hardware 6200 WiFi Setup InstructionsSome readersHow to Configured the settings of the Equinox 8500
Setting up 8500 Terminal When you order the terminal from Coreware, you typically don't need to perform all the steps outlined below. The terminals come pre-configured, so all you need to do is connect the power cables and the Ethernet cable to your modem or router. But if there are any configurations that you prefer please follow the instructions below. Power On the coreCLEAR Equinox 8500 Terminal. Once Booted Up, you will see the coreCLEAR banner. Press and Hold the Magnifying Glass bSome readersManaging Banners, Survey & etc on the coreCLEAR portal
If you are looking for personalized banners or a slideshow in the coreCLEAR credit card machine, please watch the video to learn how to set it up in the coreCLEAR portal.Few readersConnect the 8500 Terminal via Share Network on your PC
You can share the network connected to your PC via the Ethernet Port; however, this may lead to dropped connections and instability, as Windows 10 has known issues with this method. If you choose to share the connection, go to Settings, then Network/Internet. Select "Change Adapter options," right-click on Wi-Fi, choose Properties, and select the option to share the network. We recommend using Connectify instead of sharing via the Ethernet Port, as it offers more reliable connections. ConnectFew readers
MX Merchant Gateway
MX Merchant - How to Sign in to your MX Merchant Account
To access your MX account, Simply go to mxmerchant.com Click MX Merchant Sign in Enter your email address as username (it is normally the email you provided with us when you signed up with coreCLEAR)Some readersMX™ Merchant - How to view the Monthly statement
PDF versions of the monthly statements are available through the statement link. Past statements are available by selecting the drop-down at the top of the screen by Clicking Account to the side menu Merchant Services General dropdown Statements tab and you can generate your statement, click the year/month to see the previous statements We also have a video if you would like an extra bit of guidaSome readersMX™ Refund using Quick Pay Button
To process a new refund use the following steps: Click the green Quick Pay button on the left menu Select payment type: Refund (Top) Select payment method: Card, Cash, or ACH (Top) Select the presentment type or indicator if the card or ACH (Top) Enter an Amount Select Refund or Swipe Card To process a refund on an existing payment use the following steps: Select Payments from the leFew readersMX Merchant - How to Access Statements
Instructions to Access Statements: 1.) Login to MX Merchant Account: https://mxmerchant.com/mx6/login 2.) Select 'Account' from MX Menu 3.) Select 'Merchant Services' from 'Account' sub-menu 4.) Select 'Statements' Tab 5.)Few readersMX™ Merchant Support Articles
How to Sign in to your MX Merchant Account (https://care.coreware.com/en-us/article/mx-merchant-how-to-sign-in-to-your-mx-merchant-account-1k536zFew readersMX™ Merchant - Paying by Check
Select payment type: Sale (Top) Select payment method: Check (Top) Enter the total dollar amount to charge the customer Enter the name on the check Enter the phone number and Check the number if prompted due to Loss Prevention settings Select Tender (https://storage.crisp.chat/users/helpdesk/website/6989aace46840400/imagFew readersMX™ Quick Pay Button
The Transactions that you can process through Quick Pay are card, cash, check, and ACH transactions. To make a payment simply click the green Quick Pay button in the left-hand menu. When you click on the green Quick Pay button in the left-hand menu a pop-up will appear just as you see in the image below Across theFew readersMX™ Merchant - ACH Payments
To process an ACH sale use the following steps: Select payment type: Sale (Top) Select method: ACH (Top) Select the appropriate security code: Web, PPD, CCD, Tel (Top) Enter the total dollar amount to charge the customer Enter routing number Enter account number Select if it is a checking or savings account Enter a description Enter the name on the bank account Select Advance if you wish to enter additional information Select Tender (https://storage.crisp.chat/users/hFew readersMX™ Merchant - Processing a Credit Card Sale
CARD SALE To process a card sale use the following steps: Select payment type: Sale (Top) Select method: Card (Top) Select the appropriate card-present setting: card not present, card present keyed, card present swiped, terminal (Top) Enter the total dollar amount to charge the customer Swipe or key in the card number If the terminal is chosen, select the request payment button the If Card's last four are selected in Loss Prevention settings for swiped transactions, thereFew readersMX™ Merchant - Processing a Cash Sale
To process a cash sale use the following steps: Select payment type: Sale (Top) Select payment method: Cash (Top) Enter the total dollar amount to charge the customer Select TenderFew readers
coreCLEAR - Terminals: How do I connect a credit card machine?
NOTE: This is NOT for coreCLEAR users First, you should have an email from your merchant processor. in there you will need your API KEY and Terminal ID. Go to Company Locations on the left side on the screen. Click "Edit" Select the Registers & Terminals tab: (https://storage.crisp.chat/users/helpdePopularHow to Setup MX Merchant Gateway + Integrations
These are instructions to get you started with coreCLEAR’s MX Merchant payment gateway. 1.) Navigate To: https://mxmerchant.com/mx6/login 2.) Click “Sign In” 3.) Click “Create New User” 4.) Verify Your Email Enter the owner email you listed on application for your merchant account, and click “Verify”. 5.) Receive Verification Email Click on the verification link found within the email you received in your inbox. 6.) Set Up PPopularHow to Connect coreCLEAR to Gunbroker
If when you signed up with coreCLEAR you requested integration of coreCLEAR into GunBroker, you should receive the required GunBroker credentials in the welcome email. If you did not receive this information, please let us know via chat or by submitting a help desk ticket and we can help you get the information you need. Entering Your GunBroker Credentials From your My GunBroker page, click Toolbox Setup Checkout Select the checkbox in the window labeled "I would like toSome readersIs there a way to have Coreware sync batches with the Merchant Processor, so that we could easily run a report to match with deposits that were made in our bank?
For coreGIVING Non-profit: There is a report called "Donations Report". This report allows you to order the report by date or bank batch number. For coreFORCE Retail: The Order Income report at Orders Reports Orders Income will show the detailed payment breakdown for each item you have sold in your coreFORCE retail store. The Order Payments report at Orders Reprots Order Payments will show all payments in your coreFORCE system, including refunds, partial paymentsSome readersWhy do I get this error: VCERR: This_is_a_duplicate_transaction?
VeriCheck is the ACH processing company for USAePay. They watch for what they determine are duplicate transactions. If one donor is supporting 2 designations for $25 each, those two donations, processed on the same day, will look like duplicate transactions. Of course, they are not. Our representative at Axia is supposed to make sure duplicate checking is turned off for ACH processing, but sometimes that gets missed. Contact Axia to make sure it gets turned off. In the meantime, if the donaFew readerscoreCLEAR - Batch and Deposit Information + Daily Discount
Next Day Funding Batch and Deposit Schedule The Next Day Funding Schedule is our Automatic Funding Schedule unless batching after 9PM EST |—|—|—|—|—|—|—|—|Few readersPCI Compliance
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. Coreware meets and exceeds the highest industry standards in payment security. Extensive research was done to have stringent security measures implemented for both the platform and the server it runs on. For our coreCLEAR users, we will handle this for you inFew readerscoreCLEAR - FAQ: My customer signed a receipt and now the signature is gone?
In today's age with EMV technology and such, signatures are actually completely pointless for card-present transactions. Credit card companies can literally look at the locations/group of charges and determine if the customer is lying or not. That's part of why they went to contactless and chips to further prove a cardholder's presence. It's just the same, as signatures can be forged at the end of the day. This is why the dispute process no longer looks at signatures for card-present transactFew readers