coreSTORE - Sales: Processing a Partial Return Inside of coreSTORE

When processing a partial return, like any return, it's crucial to use the original sale ID if possible. This way, the client won't need to present their card, reducing the risk of fraud and ensuring that the refund is sent back to the same card used for the purchase. Below, you'll find the best method to perform a partial return from a sale ID that contains multiple line items.

1. Finding the Sale

Go to the dashboard, click on "Sales," and choose "New Sale." In this example, we'll search for a specific sale ID from the three-dot menu. You can also find sales by checking a client's record or running a sales report with specific queries.

2. Click on Lookup Receipt
   

3. Scan or Type in the Sale ID
   

4. Click on Lookup Receipt
   

5. Click on Create Return
   

6. Delete the Item/Items That Are NOT Being Returned
   

7. Process the return as usual, once only the items you want to return are left on the Screen
   

Updated on: 06/26/2024