coreSTORE - Sales: How To Set Up a Restocking Fee
In coreSTORE you can setup various service items, in this article we will show you how to, specifically, setup a restocking fee.
Click Inventory > Items
Click + New
In this example we will name the fee Restocking Fee and the category will be Fees
In the Item Settings section, make sure that Is Service is checked with, in this case, no other checkbox’s are checked
Click the Pricing tab, which will save all settings created on the Item Info page
In this example we will set the restocking fee to 15% of the subtotal.
Make sure that if the Allow Item To Be Sold Below Cost checkbox is showing that it is checked or you will not be able to add this service item to the sale
Click Save
When completing a return, add the restocking fee as an item to the order
The system will automatically calculate a 15% restocking fee based on the sub-total
Complete the return as normal
Create Restocking Fee
Click Inventory > Items
Click + New
In this example we will name the fee Restocking Fee and the category will be Fees
In the Item Settings section, make sure that Is Service is checked with, in this case, no other checkbox’s are checked
Click the Pricing tab, which will save all settings created on the Item Info page
In this example we will set the restocking fee to 15% of the subtotal.
Make sure that if the Allow Item To Be Sold Below Cost checkbox is showing that it is checked or you will not be able to add this service item to the sale
Click Save
Using The Restocking Fee
When completing a return, add the restocking fee as an item to the order
The system will automatically calculate a 15% restocking fee based on the sub-total
Complete the return as normal
Updated on: 04/25/2025
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