coreSTORE - Sales: How to return a serialized Consignment to a Customer

This guide details the process of returning a serialized consignment to a customer. Serialized consignment items are treated a little differently in coreSTORE, making the return process slightly different from standard returns.


## # coreSTORE


Create a new sale



Click on New Sale



Enter the serial number into the search bar



Add the customer to the sale



Change the selling price to 0

You can also change this to a custom amount if you are going to charge a fee




Click the checkmark to update the price



Suspend the sale

You will need to suspend the sale into whatever type you use to generate the 4473




After the 4473 is complete you can proceed to the next step


Go to the suspended sales page



Unsuspend the sale



Click on Continue



Complete the sale

Updated on: 06/26/2024