coreSTORE - Sales: How to return a serialized Consignment to a Customer

This guide details the process of returning a serialized consignment to a customer. Serialized consignment items are treated a little differently in coreSTORE, making the return process slightly different from standard returns.


Create a new sale


Click on New Sale


Enter the serial number into the search bar


Add the customer to the sale


Change the selling price to 0

You can also change this to a custom amount if you are going to charge a fee



Click the checkmark to update the price


Suspend the sale

You will need to suspend the sale into whatever type you use to generate the 4473



After the 4473 is complete you can proceed to the next step

Go to the suspended sales page


Unsuspend the sale


Click on Continue


Complete the sale

Updated on: 04/02/2025