coreSTORE - Sales: How to return a serialized Consignment to a Customer

This guide details the process of returning a serialized consignment to a customer. Serialized consignment items are treated a little differently in coreSTORE, making the return process slightly different from standard returns.

1. Create a new sale

2. Click on New Sale

3. Enter the serial number into the search bar

4. Add the customer to the sale

5. Change the selling price to 0

You can also change this to a custom amount if you are going to charge a fee

6. Click the checkmark to update the price

7. Suspend the sale

You will need to suspend the sale into whatever type you use to generate the 4473

8. After the 4473 is complete you can proceed to the next step

9. Go to the suspended sales page

10. Unsuspend the sale

11. Click on Continue

12. Complete the sale

Updated on: 04/02/2025