coreSTORE - Sales: How to return a serialized Consignment to a Customer
This guide details the process of returning a serialized consignment to a customer. Serialized consignment items are treated a little differently in coreSTORE, making the return process slightly different from standard returns.
## # coreSTORE
Create a new sale
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Click on New Sale
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Enter the serial number into the search bar
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Add the customer to the sale
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Change the selling price to 0
You can also change this to a custom amount if you are going to charge a fee
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Click the checkmark to update the price
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Suspend the sale
You will need to suspend the sale into whatever type you use to generate the 4473
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After the 4473 is complete you can proceed to the next step
Go to the suspended sales page
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Unsuspend the sale
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Click on Continue
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Complete the sale
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## # coreSTORE
Create a new sale

Click on New Sale
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Enter the serial number into the search bar
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Add the customer to the sale
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Change the selling price to 0
You can also change this to a custom amount if you are going to charge a fee
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Click the checkmark to update the price
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Suspend the sale
You will need to suspend the sale into whatever type you use to generate the 4473
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After the 4473 is complete you can proceed to the next step
Go to the suspended sales page
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Unsuspend the sale
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Click on Continue
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Complete the sale
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Updated on: 06/26/2024
Thank you!