coreSTORE - Sales: How to refund a suspended sales

This article provides step-by-step instructions on how to process a refund for a suspended sale in coreSTORE. It typically covers locating the suspended sale, reloading it into the sales screen, processing the refund by selecting the correct payment method, and finalizing the transaction. The guide ensures that refunded amounts are properly recorded while maintaining accurate inventory and financial records.

1. On the Sales Screen, Click on Suspended Sales

2. Enter the name or Sales ID number then Click on Search

3. Click on Unsuspend

4. Click on Refund

5. The system will replace all original items on the sales receipt with the "Refund Suspended Sales" item and apply the amount you previously paid

6. You can add "Restocking Fee" item if its needed to charge them for anything

7. Click on Continue

8. Make sure that the negative amount is set and then Click on Add Payment

9. Now you are ready to Click on Complete Sale

10. Click on OK to finalize the transaction

11. The negative payment should be attached to the receipt properly

Updated on: 03/10/2025