coreSTORE - Sales: How to process a partial refund of a suspended sale with previous payments
ONLY use the following steps if processing a PARTIAL refund
Unsuspend the sale
If you want to keep the charge for an item, leave its quantity as a positive just like it is in the sale already. If you want to charge a restocking fee in addition, add it to the sale with a positive quantity.
If you want to refund an item, remove the current quantity and make it a quantity of 0 (Note: if the item is a firearm, it will also remove the serial number from the sale).
Based upon any previous payments taken in on the sale, coreSTORE will calculate an expected partial refund amount using this formula: [sum of positive quantity items on the sale + tax (if applicable)] - sum of previous payment(s) amount = expected partial refund
Unsuspend the sale
If you want to keep the charge for an item, leave its quantity as a positive just like it is in the sale already. If you want to charge a restocking fee in addition, add it to the sale with a positive quantity.
If you want to refund an item, remove the current quantity and make it a quantity of 0 (Note: if the item is a firearm, it will also remove the serial number from the sale).
Based upon any previous payments taken in on the sale, coreSTORE will calculate an expected partial refund amount using this formula: [sum of positive quantity items on the sale + tax (if applicable)] - sum of previous payment(s) amount = expected partial refund
Updated on: 06/26/2024
Thank you!