coreSTORE - Getting Started: Navigating coreSTORE s Chat and AI Features

In this document we will cover how to access the integrated chat and support system for our coreSTORE clients.

1. Click on Open chat

In your coreSTORE Instance click on the chat icon to connect to our real time support.

2. Chat window pop up

Once you click on the chat icon you will see our build in chat program expand.

3. Click on Compose your message...

In compose your message you can insert your question. coreY will then attempt to answer your request. If you want to speak with a human you can ask for an agent, or click the selection to speak to an agent.

4. Help

At the top of your chat window you will see a help link. This menu give you access to search our help files.

5. Click on Search

Using the search function will allow you to search all content that is currently loaded into our help desk, and frequently asked questions.

6. Type "how do i setup ship back to vendor"
   

7. Click on Ask our AI
   

8. Click on I generated this answer for you:…
   

Updated on: 09/17/2024