coreSTORE - Fulfillment: How to email customers their Tracking Number
When you're doing Fulfillment orders inside of coreSTORE and generating labels using EasyPost, you can include the tracking number in the Email Content that gets sent to the customer when changing statuses. Follow this article to learn how to set this up!
Click on Fulfillment
Click on Statuses
Edit the status you want to use when sending this email.
Click on Edit
Check Notify Customer Via Email:
Insert Email Content
Inside of the Email Content field, you will need to include {sales\_shipments.tracking\_url}.
You can of course add what else you'd like to include in the email you're sending to the customer.
Click on Save
Click on Dashboard
Go to the Fulfillment Dashboard.
Select the order
Select the appropriate Status
Click on OK
Now that status has automatically sent that email to the customer. Congrats!
Setting up your status
Click on Fulfillment
Click on Statuses
Edit the status you want to use when sending this email.
Click on Edit
Check Notify Customer Via Email:
Insert Email Content
Inside of the Email Content field, you will need to include {sales\_shipments.tracking\_url}.
You can of course add what else you'd like to include in the email you're sending to the customer.
Click on Save
How to use this status to send that email
Click on Dashboard
Go to the Fulfillment Dashboard.
Select the order
Select the appropriate Status
Click on OK
Now that status has automatically sent that email to the customer. Congrats!
Updated on: 04/15/2025
Thank you!