coreSTORE - FFL: Combining Multiple Orders to One 4473
A customer has multiple orders containing firearms but I only want to process one 4473 and conduct one background check. How do I put all of those firearms on one 4473?
In order to accomplish the following steps in this article the employee must have the following permissions:
- FFL > Allow removing a 4473 from a Sale
- Sales > Edit Suspended Sale
Click here for a full breakdown on how to add those permissions to an employee.
In this example we have three orders, each with a firearm attached, that are already created and in a suspended status.
- Open Suspended Sales Page
From the left hand menu select "Sales" and from the expanded menu select "Suspended Sales."
- Find the Sale for that Customer
Use the search field in the Suspended Sales page to locate the POS transactions you are working with.
In instances such as this where you are trying to locate multiple orders, a name search would be the recommended method. But regardless of how you search, you will need to be able to access the suspended orders.
- Unsuspend the First Order
Click on the "Unsuspend" box for the first order in the list.
- Resuspend the Order
Suspend the order back into a status that you have set to generate a 4473.
Click "OK" when the confirmation text box pops up.
- Get 4473 ID
The system will display a receipt.
At the bottom of the receipt is the QR code and 4473 ID. You will need to remember that 4473 ID number.
- Return to the Suspended Sale Page
- Unsuspend the Second Order in the List
- Open the 4473 Space
In the line item, there is a space titled "4473." Below that tile is says "Empty." Click on that to open a pop up window.
If there is already a 4473 ID in that field click on it to open the same window.
NOTE: Depending on your device and settings you may need to scroll to the right to see this option.
- Select the 4473 ID
Click on the text field to open a drop down menu.
This menu will present the following options.
- Create new 4473 - can also be used to create a new 4473 for this sale.
- Remove 4473 - will remove a 4473 ID from the sale.
- List of available 4473 IDs
Select the 4473 that was generated when the first order was suspended.
Click on the check mark to save it to the order.
- Re-suspend the order into a appropriate status.
- Confirm the 4473 ID on the receipt.
- Return to the Suspended Sales Page
Unsuspend the third order and go through the process to add the 4473 ID.
- Repeat the Process of Selecting the 4473 ID
- Click on "Empty" under the 4473 title to open the pop up.
- Click in the text field to open the drop down menu options.
- Select the 4473 ID that you used for the previous two orders.
- Check the receipt for the QR code and 4473 ID.
- Suspend the order.
- Go to the Manage 4473 Page
After attaching the 4473 ID to each order, head to the Manage 4473 Page. Here, you can review the 4473 to make sure all three firearms are listed.
- Locate the 4473
Locate the 4473 that you assigned the firearms to.
Click the Section A icon to review details.
- Confirm the Firearms
All three firearms are listed in Section A, Questions 1-5.
You can now complete this 4473 using the standard process.
Updated on: 06/27/2025
Thank you!