coreILLA Voice AI Agent

Introduction

Imagine never missing an important customer call again. With coreILLA’s Voice AI Agent, your business gets a tireless AI-powered receptionist capable of handling calls, capturing crucial details, and delivering exceptional customer service—all without ever taking a day off.

This groundbreaking feature redefines voicemail, turning missed calls into opportunities by ensuring that key information is collected and acted upon. It’s like having a full-time employee who’s always ready to work for you.

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What Is the coreILLA Voice AI Agent?

The coreILLA Voice AI Agent is an advanced, automated voice assistant designed to interact with customers in a natural and professional manner. It serves as an AI receptionist that answers calls, captures customer details, and seamlessly hands over leads or inquiries to your team.

Whether it’s during business hours or after hours, the Voice AI Agent ensures your business stays responsive and reliable.

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Key Features and Capabilities

**1\. Smart Call Handling**

When a customer calls, the Voice AI Agent steps in with a warm, professional greeting. For example:

“This call will be recorded for quality purposes.

Thank you for calling \[Your Business Name\]. How can I help you today?”

From there, it’s ready to:

Gather names and contact details.

Understand customer needs or specific inquiries (e.g., pricing, appointment scheduling).

Provide clear, accurate responses based on your business setup.

**2\. Natural and Accurate Conversations**

The AI Agent uses advanced speech recognition to ensure smooth, accurate interactions. It confirms details, such as:

Spelling of names or emails:

> “Just to make sure I’ve got it right, your email address is C-H-A-S-E at high dot com. Is that correct?”

Understanding customer preferences and requests.

This attention to detail eliminates errors, ensuring that your team has precise information for follow-ups.

**3\. Tireless Performance**

Unlike human employees, the Voice AI Agent never:

Takes a break.

Gets sick.

Misses a call.

It’s active 24/7, capturing leads and delivering exceptional service, even outside business hours.

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How It Works

**Step 1: Call Engagement**

When a customer calls, the AI Agent answers and engages the caller with a professional greeting tailored to your business.

**Step 2: Information Capture**

Through intelligent dialogue, the AI Agent collects:

Caller’s name.

Contact information (email, phone number).

Purpose of the call (e.g., product inquiries, pricing details, service requests).

**Step 3: Personalized Follow-Up**

Once the call ends, the captured details are immediately logged and sent to your team for prompt follow-up. You can also integrate it with workflows to automate subsequent actions like sending emails, assigning tasks, or scheduling appointments.

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Use Cases for coreILLA Voice AI Agent

Customer Support

Handle routine inquiries, such as store hours or product availability, without involving human agents.

Lead Capture

Turn missed calls into actionable leads by capturing contact details and customer intent.

Appointment Scheduling

Guide customers through appointment booking and update your calendar automatically.

After-Hours Coverage

Ensure customers always feel heard, even when your team isn’t available.

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Why Businesses Love coreILLA Voice AI Agent

**1\. Cost Savings**

Save on staffing costs by automating repetitive call-handling tasks.

**2\. Better Customer Experience**

Respond promptly and professionally to every call, enhancing your business’s reputation.

**3\. Increased Productivity**

Free up your team’s time to focus on high-value tasks while the AI Agent handles routine inquiries.

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Integrating Voice AI with coreILLA Workflows

Take the Voice AI Agent’s capabilities to the next level by integrating it into your coreILLA workflows:

Automated Lead Nurturing: Automatically send follow-up emails or SMS to customers after calls.

Task Assignment: Assign captured inquiries to the right team member for personalized follow-ups.

Reporting & Insights: Track call data, response accuracy, and lead conversion rates to optimize performance.

## # Where yo access this in coreILLA

1. Click on Settings

2. Click on Voice AI Agents

3. Why Every Business Needs coreILLA Voice AI Agent

The coreILLA Voice AI Agent isn’t just a tool—it’s a game-changer for businesses looking to streamline operations, improve customer satisfaction, and capture every opportunity. With this feature, you’ll never let another missed call turn into a missed opportunity.

Get Started Today!
The Voice AI Agent is now available in coreILLA. Contact our support team to set it up and start transforming the way your business communicates.

Updated on: 03/10/2025