coreILLA - Reputation Manager - Overview of the dashboard
In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves.
After logging in to your account, click on Reputation
You can filter a given time period by clicking on the drop down here.
Invite Goals:
The 'Invite Goals' are predetermined incremental amounts (not editable) and will increase as each goal is achieved.
Reviews Received:
The number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile.
Online Listings (when applicable):
If Yext is enabled and the location is subscribed the 'Online Listings" section will show an overview of your listings here. For more info, click on the "View Status" text located in the top right-hand corner
Avg Rating:
This is the total amount of reviews divided but the total amount of stars given within the given time filter.
Invite Trends:
The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame.
Sentiment:
This is a great way to understand how people feel about your business or service. The sentiment is derived using Google's AI to determine either positive or negative based on reviews on Facebook and Google.
Review Trends:
Visual bar graph of reviews received by the system month over month.
After logging in to your account, click on Reputation
You can filter a given time period by clicking on the drop down here.
Invite Goals:
The 'Invite Goals' are predetermined incremental amounts (not editable) and will increase as each goal is achieved.
Reviews Received:
The number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile.
Online Listings (when applicable):
If Yext is enabled and the location is subscribed the 'Online Listings" section will show an overview of your listings here. For more info, click on the "View Status" text located in the top right-hand corner
Avg Rating:
This is the total amount of reviews divided but the total amount of stars given within the given time filter.
Invite Trends:
The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame.
Sentiment:
This is a great way to understand how people feel about your business or service. The sentiment is derived using Google's AI to determine either positive or negative based on reviews on Facebook and Google.
Review Trends:
Visual bar graph of reviews received by the system month over month.
Updated on: 09/17/2024
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