coreILLA - Reputation Manager - How to Customize Review Request Messages (SMS & Email) in coreILLA
In this article, we will cover how to turn on and customize the review messages for Email/ SMS review requests.
From the coreILLA dashboard, Click on Settings
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Click on Reputation Management next.
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After scrolling down you will be able to see Email Review Request, turn this on using this button.
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Personalize the subject line and email content. Use your brand colors and logo for consistency. Set in the review request behaviour accordingly.
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You can Click on Open Email Builder to see how your email looks and to further customise it.
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Here you can customise the email accordingly Add a call-to-action button that directs customers to your review page.
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Click on Save to have this action ready.
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Scrolling a little further down you will be able to see SMS Review Requests section.
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Click on switch to get this going.
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Modify the text to reflect your brand’s voice and set the review request behaviour.
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Click on Save
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From the coreILLA dashboard, Click on Settings
Click on Reputation Management next.
After scrolling down you will be able to see Email Review Request, turn this on using this button.
Personalize the subject line and email content. Use your brand colors and logo for consistency. Set in the review request behaviour accordingly.
You can Click on Open Email Builder to see how your email looks and to further customise it.
Here you can customise the email accordingly Add a call-to-action button that directs customers to your review page.
Click on Save to have this action ready.
Scrolling a little further down you will be able to see SMS Review Requests section.
Click on switch to get this going.
Modify the text to reflect your brand’s voice and set the review request behaviour.
Click on Save
Updated on: 09/17/2024
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