coreILLA - Reputation Manager - How to Customize Review Request Messages (SMS & Email) in coreILLA

In this article, we will cover how to turn on and customize the review messages for Email/ SMS review requests.


From the coreILLA dashboard, Click on Settings
_in_coreILLA_1.png)


Click on Reputation Management next.
_in_coreILLA_2.png)


After scrolling down you will be able to see Email Review Request, turn this on using this button.
_in_coreILLA_3.png)


Personalize the subject line and email content. Use your brand colors and logo for consistency. Set in the review request behaviour accordingly.
_in_coreILLA_4.png)


You can Click on Open Email Builder to see how your email looks and to further customise it.
_in_coreILLA_5.png)


Here you can customise the email accordingly Add a call-to-action button that directs customers to your review page.
_in_coreILLA_6.png)


Click on Save to have this action ready.
_in_coreILLA_7.png)


Scrolling a little further down you will be able to see SMS Review Requests section.
_in_coreILLA_8.png)


Click on switch to get this going.
_in_coreILLA_9.png)


Modify the text to reflect your brand’s voice and set the review request behaviour.
_in_coreILLA_10.png)


Click on Save
_in_coreILLA_11.png)

Updated on: 09/17/2024