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coreILLA - Reputation Manager - How to Customize Review Request Messages (SMS & Email) in coreILLA

coreILLA - Reputation Manager - How to Customize Review Request Messages (SMS & Email) in coreILLA


  1. From the coreILLA dashboard, Click on Settings

Step 1 screenshot


  1. Click on Reputation Management next.

Step 2 screenshot


  1. After scrolling down you will be able to see Email Review Request, turn this on using this button.

Step 3 screenshot


  1. Personalize the subject line and email content. Use your brand colors and logo for consistency. Set in the review request behavior accordingly.

Step 4 screenshot


  1. You can Click on Open Email Builder to see how your email looks and to further customize it.

Step 5 screenshot


  1. Here you can customize the email accordingly Add a call-to-action button that directs customers to your review page.

Step 6 screenshot


  1. Click on Save to have this action ready.

Step 7 screenshot


  1. Scrolling a little further down you will be able to see SMS Review Requests section.

Step 8 screenshot


  1. Click on switch to get this going.

Step 9 screenshot


  1. Modify the text to reflect your brand’s voice and set the review request behavior.

Step 10 screenshot


  1. Click on Save

Step 11 screenshot

Updated on: 04/01/2025

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