coreILLA AI Conversation Bot: Automated Customer Engagement

Customer interactions are a cornerstone of any successful business. With coreILLA’s AI Conversation Bot, you can automate these interactions while maintaining a personalized and responsive experience. Whether it’s answering FAQs, booking appointments, or providing tailored support, the AI-powered bot is here to enhance your communication strategies.

Key Features of coreILLA's AI Conversation Bot:

Operational Modes:



Off Mode: The bot remains inactive, allowing for training and testing without live deployment.



Suggestive Mode: Provides response suggestions within the message composer for user review and modification before sending.



Auto-Pilot Mode: Automatically engages with contacts on behalf of the business, ensuring prompt responses.


Supported Communication Channels:



SMS



Facebook



Instagram



Web Chat (SMS Chat)



Live Chat



Google Business Profile


Configure channel preferences by navigating to Settings > Conversation AI and selecting desired channels from the "Supported Channels" dropdown.

Bot Training Methods:



Web URLs and Public Links: Input URLs to enable the bot to extract and learn pertinent information.



Question and Answer Pairs: Manually define specific queries and their corresponding responses to fine-tune the bot's knowledge base.


Training the bot is complimentary, ensuring businesses can optimize performance without additional costs.

Intent Configuration:



General Support or Q&A: Addresses inquiries based on the bot's training data.



Appointment Booking: Guides users through customizable questions to schedule appointments directly on the calendar.


Note: If a contact has an active or confirmed appointment, the bot defaults to General Support until the appointment is completed or canceled.

Bot Testing (Bot Trial):



Access the "Bot Trial" tab within the Conversation AI settings to test bot responses.



Select specific intents to observe how the bot interacts with contacts.



Provide feedback using the "Thumbs Up" or "Thumbs Down" options under each response to refine and enhance the bot's accuracy.


Integration with Workflows:



Incorporate the bot into workflows using the Conversation AI Action feature.



Customize prompts to align with specific business objectives.



Define conditional paths based on contact responses to ensure personalized interactions.


## # How to get the conversation Bot Started?

1. Click on Settings

2. Click on Conversation AI

3. Click on Create Bot

4. Untitled step

By integrating coreILLA's AI Conversation Bot, businesses can streamline workflows, reduce operational costs, and deliver exceptional customer service across multiple channels. The platform's comprehensive features and dedicated support empower users to maximize the benefits of AI-driven communication.

Updated on: 03/10/2025