> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# coreSTORE - Troubleshooting: "User is not Permitted to Perform this Action, Error When Trying to Process Credit Card Return"

Check your coreSTORE settings and make sure the the employee has permission to process returns:

![](https://storage.crisp.chat/users/helpdesk/website/d5bc892b0325c000/0476eead-4c60-43fc-84bf-0d0678_16pxtkc.png)

**If an error still shows up then you will need to contact the merchant service provider.**