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# coreSTORE - Sales - Refund a customer when the customer is not present

||| If you have questions about coreCLEAR,  refer to [this article](/en-us/article/coreclear-faq-merchant-gateways-in-corestore-23mqlw/).

**Process a Refund When the Customer Is Not Present**

Normally, refunds require the customer to be present to swipe their card. If the customer is not present, follow these steps.

## **Step 1: Process the Refund in: CoreCLEAR**

1. Sign in to the **CoreCLEAR Portal**.


2. Open the **Transaction List**.


3. Locate the transaction you want to refund.


4. Select the **Refund** button (red) next to the transaction.


* This will show a pop-up with the options of a full refund or a partial refund.

** **
### MX™ Merchant

Two main methods are available: via **Quick Pay** (for new or “quick” refunds) or via the **Payments** tab (for existing transactions).

### **Method 1: Quick Pay Refund**

1. Sign in to **MX Merchant** at mxmerchant.com using your credentials.


2. Ensure you're using the correct merchant/location:


* Click the **Location** icon at the top right.


* Select **Edit**, choose the appropriate location, then click **Save**


3. From the left-hand menu, click the green **Quick Pay** button.


4. In the pop-up, set:


* **Type of Sale** to **Refund**


* **Tender type** (e.g., Card, ACH)


* **Presentment type** (e.g., card present/card not present)


5. Enter the refund amount.


6. Click **Refund** (or **Swipe Card**) to complete.


### **Method 2: Refund on a Previously Existing Payment**

1. Sign in and select the correct location (as above).


2. From the left-hand menu, select **Payments**.


3. Use the search tools (e.g., last four of the card, authorization code) to find the transaction.


4. Click the green reference number to open transaction details.


5. In the pop-up, click the **Refund** button in the bottom right.


6. Enter a refund amount (must be ≤ original sale amount).


7. Click **Refund** to finalize.


8. A status pop-up will confirm if it's “Approved”—then you can send or print the receipt.

### iPospay Merchant

1. Login to your [iPOS account](https://portal.ipospays.com/) and click Transactions

2. Click on the specific sale or transaction you want to void / refund

3. Click Void / Refund and follow the on-screen prompt to complete

* Void - if the transaction is 24 hours old or less
* Refund - if the transaction is more than 24 hours old



## **Step 2: Record the Refund in CoreSTORE**

1. Open the original sale in **CoreSTORE**.


2. Select **Create Return**.


3. Choose **Record Payment** as the payment method.


4. Enter the required details:


* **Last 4 digits** of the customer’s card.


* **Approval code** from the CoreCLEAR transaction list.


||| Note: The approval code may be hidden by a green checkmark. Hover over the checkmark to reveal the code.


5. Save the refund.


This completes the return in both CoreCLEAR or another merchant processor, and CoreSTORE.