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# coreSTORE - Sales: How to return a serialized Consignment to a Customer

This guide details the process of returning a serialized consignment to a customer. Serialized consignment items are treated a little differently in coreSTORE, making the return process slightly different from standard returns.


1. Create a new sale
![Step 1 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_1.png)

2. Click on New Sale
![Step 2 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_2.png)

3. Enter the serial number into the search bar
![Step 3 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_3.png)

4. Add the customer to the sale
![Step 4 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_4.png)

5. Change the selling price to 0

You can also change this to a custom amount if you are going to charge a fee

![Step 5 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_5.png)

6. Click the checkmark to update the price
![Step 6 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_6.png)

7. Suspend the sale

You will need to suspend the sale into whatever type you use to generate the 4473

![Step 7 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_7.png)

8. After the 4473 is complete you can proceed to the next step

9. Go to the suspended sales page
![Step 9 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_8.png)

10. Unsuspend the sale
![Step 10 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_9.png)

11. Click on Continue
![Step 11 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_10.png)

12. Complete the sale
![Step 12 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Sales_How_to_return_a_serialized_Consignment_to_a_Customer_11.png)