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# coreSTORE - Sales - How to refund a suspended sales


||| Free Range Refunds — As of 2-13-2025, unscheduled returns brought in without a matching transaction—are no longer accepted. To ensure accurate inventory and compliance, all refunds must be processed through the original transaction, as long as the return falls within the allowed return period. If a transaction cannot be located or the return is outside the policy window, alternative options such as store credit, gift card, check, or cash (where applicable) may be offered at your discretion.

# [coreSTORE - Sales: How to refund a suspended sales](https://app.tango.us/app/workflow/f95b7330-c20c-43c6-b8ff-0cd2c2802829?utm_source=markdown&utm_medium=markdown&utm_campaign=workflow%20export%20links)

This article provides step-by-step instructions on how to process a refund for a **suspended sale** in coreSTORE. It typically covers locating the suspended sale, reloading it into the sales screen, processing the refund by selecting the correct payment method, and finalizing the transaction. The guide ensures that refunded amounts are properly recorded while maintaining accurate inventory and financial records.

### 1. On the Sales Screen, Click on Suspended Sales

![Step 1 screenshot](https://tinyurl.com/28534fst)

### 2. Enter the name or Sales ID number then Click on Search
![](https://storage.crisp.chat/users/helpdesk/website/6989aace46840400/image_mqk7f7.png)

### 3. Click on Unsuspend
![](https://storage.crisp.chat/users/helpdesk/website/6989aace46840400/image_1hzum5s.png)

### 4. Click on Refund

![Step 4 screenshot](https://tinyurl.com/25wgjd9u)

### 5. The system will replace all original items on the sales receipt with the "Refund Suspended Sales" item and apply the amount you previously paid

![Step 5 screenshot](https://tinyurl.com/2y3aagwk)

### 6. You can add "Restocking Fee" item if its needed to charge them for anything

![Step 6 screenshot](https://tinyurl.com/25egdm4z)

### 7. Click on Continue

![Step 7 screenshot](https://tinyurl.com/26oc3omy)

### 8. Make sure that the negative amount is set and then Click on Add Payment

![Step 8 screenshot](https://tinyurl.com/24t95guv)

### 9. Now you are ready to Click on Complete Sale

![Step 9 screenshot](https://tinyurl.com/2xrha2em)

### 10. Click on OK to finalize the transaction

![Step 10 screenshot](https://tinyurl.com/29norwva)

### 11. The negative payment should be attached to the receipt properly

![Step 11 screenshot](https://tinyurl.com/2crl46xm)