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# coreSTORE - Sales - How to process a partial refund of a suspended sale with previous payments

||| Free Range Refunds — As of 2-13-2025, unscheduled returns brought in without a matching transaction—are no longer accepted. To ensure accurate inventory and compliance, all refunds must be processed through the original transaction, as long as the return falls within the allowed return period. If a transaction cannot be located or the return is outside the policy window, alternative options such as store credit, gift card, check, or cash (where applicable) may be offered at your discretion.

||| ONLY use the following steps if processing a PARTIAL refund

1. Unsuspend the sale

![](https://storage.crisp.chat/users/helpdesk/website/beb19e04ff38f000/ecf5556b-4390-47f9-9260-abcb91_12cy1fo.jpeg)

2. If you want to keep the charge for an item, leave its quantity as a positive just like it is in the sale already. If you want to charge a restocking fee in addition, add it to the sale with a positive quantity.

![](https://storage.crisp.chat/users/helpdesk/website/f2ee33ade9613000/7195bf43-dcaa-4d45-808e-f1ec91_1nppbk3.jpeg)

3. If you want to refund an item, remove the current quantity and make it a quantity of 0 ( **Note**: if the item is a firearm, it will also remove the serial number from the sale).

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/73037317172/original/H782OPEZRho9MIL6RFE7yAQLL18PrDGwGw.jpg?1672245557)

4. Based upon any previous payments taken in on the sale, coreSTORE will calculate an expected partial refund amount using this formula: [sum of positive quantity items on the sale + tax (if applicable)] - sum of previous payment(s) amount = expected partial refund

![](https://storage.crisp.chat/users/helpdesk/website/6989aace46840400/image_1h0zuro.png)