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# coreSTORE - Fulfillment: Configuring Automatic Customer Order Notifications


In this guide, we will cover how to configure your **Fulfillment Status** to enable automatic customer notifications.


1. Click on Statuses

Navigate to the **Fulfillment** menu and click on the **Statuses** submenu.

![Step 1 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Fulfillment_Configuring_Automatic_Customer_Order_Notifications_1.png)


2. Click on Add Status

If you wish to create a new status, you can do that here. However, for this example, we will be modifying an existing status.

![Step 2 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Fulfillment_Configuring_Automatic_Customer_Order_Notifications_2.png)


3. Click on Edit

Select the status you wish to update, and then modify the notification type and content accordingly.

![Step 3 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Fulfillment_Configuring_Automatic_Customer_Order_Notifications_3.png)


4. Notify Customer Via Email

If you wish to send the customer updates every time a fulfillment is switched to this status via email, go ahead and check that option.

![Step 4 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Fulfillment_Configuring_Automatic_Customer_Order_Notifications_4.png)


5. Email Content

Here’s how you can personalize and automate your email content using replacement fields for fulfillment updates:
================================================================================================================

* * *

**Example Email Content:**

Dear **{people.full\_name}**,

Thank you again for your order! The following items from order **{**[**sales.sale**](http://sales.sale)**\_id}** have been shipped:

**{shipment.items}**

Click the tracking number below to check the status of your shipment:

**{sales\_shipments.tracking\_url}**

We appreciate your business!

* * *

By using these replacement fields, the system will automatically pull in the customer’s name, order number, items, and tracking link for a personalized experience

![Step 5 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Fulfillment_Configuring_Automatic_Customer_Order_Notifications_5.png)


6. Notify Customer Via SMS

Check the **Notify Customer via SMS** box to have an automated text sent every time an order reaches this status. However, please note that you will need to have **Twilio** integrations set up to use this feature.

![Step 6 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Fulfillment_Configuring_Automatic_Customer_Order_Notifications_6.png)


7. SMS Content

If you're sending an SMS for customer notifications, make sure to populate the content box with the appropriate message for your client regarding this status.

![Step 7 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Fulfillment_Configuring_Automatic_Customer_Order_Notifications_7.png)


8. Click on Save

Click on **Save** to finalize your changes to the fulfillment statuses, and that's it! You're all set!

![Step 8 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_Fulfillment_Configuring_Automatic_Customer_Order_Notifications_8.png)