> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://care.coreware.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# coreSTORE - FFL - How to Process a Refund for a Firearm

||| Free Range Refunds — As of 2-13-2025, unscheduled returns brought in without a matching transaction—are no longer accepted. To ensure accurate inventory and compliance, all refunds must be processed through the original transaction, as long as the return falls within the allowed return period. If a transaction cannot be located or the return is outside the policy window, alternative options such as store credit, gift card, check, or cash (where applicable) may be offered at your discretion.

Refunding a firearm follows the same process as acquiring one. It's crucial to process the refund using the original sale ID in coreSTORE to ensure accurate acquisition information in your bound book.

1. Click on ...

![Step 1 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_FFL_How_to_Process_a_Refund_for_a_Firearm_1.png)

2. Click on  Lookup Receipt

For this example, we will use the "Lookup Receipt" function. However, you can also find the sale ID through the customer's purchase history, a sales report, or the original bound book disposition information.

![Step 2 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_FFL_How_to_Process_a_Refund_for_a_Firearm_2.png)

3. Click on Create Return

Once you find the sale ID, create the return like normal

![Step 3 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_FFL_How_to_Process_a_Refund_for_a_Firearm_3.png)

4. Click on Continue

Once you confirm the information for the item and customer is accurate, you can follow through the refund as normal.

![Step 4 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_FFL_How_to_Process_a_Refund_for_a_Firearm_4.png)

5. Click on Add Payment

Add the preferred payment method that you want to process the refund with

![Step 5 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_FFL_How_to_Process_a_Refund_for_a_Firearm_5.png)

6. Click on Complete Return
![Step 6 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_FFL_How_to_Process_a_Refund_for_a_Firearm_6.png)

7. Click on Dashboard

Go to your boundbook dashboard to confirm the acquisition and disposition information from the original sale and now completed return.

![Step 7 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_FFL_How_to_Process_a_Refund_for_a_Firearm_7.png)

8. Boundbook Data Confirmation

Once the refund is complete and you have confirmed the data in your bound book, the transaction is officially finalized!

![Step 8 screenshot](https://coreware-screenshots.s3.amazonaws.com/coreSTORE_-_FFL_How_to_Process_a_Refund_for_a_Firearm_8.png)