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> Use this file to discover available pages before exploring further.
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# coreSTORE – Employees – Facial Recognition

# Enable and Use Facial Recognition in coreSTORE

coreSTORE supports facial recognition as an alternative login method for employees. This feature uses a connected camera and employee profile images to verify identity during sign-in.

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## Prerequisites

Before enabling facial recognition, ensure the following requirements are met:

1. A camera is connected to the computer used to log in to coreSTORE.
2. Each employee who will use facial recognition has a profile image that clearly shows their face.

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## Enable Facial Recognition

1. Go to **Company > Settings**.  

![Company Settings](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_n090du.png)

2. Select **Employee**.  

![Employee Settings](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_zl9juo.png)

3. Select **Enable Facial Recognition**, and then click **Save**.  

![Enable Facial Recognition](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_1lmu1fs.png)

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## Verify Employee Photos

1. Go to **Company > Employees**.
2. Open the employee record.
3. Confirm the employee has a profile image uploaded and that their face is clearly visible.

![Employee Photo Example](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_dnx6t8.png)

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## Verify the Login Page

When facial recognition is configured correctly, the login page displays a live camera preview next to the **Username** and **Password** fields.

![Login Page Camera Preview](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_dp43x.png)

To sign in, ensure your face is visible in the camera preview, and then select **Log in**.

![Facial Recognition Login](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_lbmpo7.png)

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## Troubleshooting and FAQ

If facial recognition does not work as expected, review the following:

1. Confirm **Enable Facial Recognition** is selected in **Company > Settings > Employee**.
2. Verify the employee has a profile image uploaded with their face clearly visible.
3. Ensure the camera is properly connected and the lens is clean.
4. Confirm the web browser is allowed to access the camera:
* Check the browser’s site permissions for the coreSTORE login page.
* Allow camera access if it is blocked.


![Camera Access Error](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_n4ague.png)

![Browser Camera Permissions](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_1ps3w54.png)