> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://care.coreware.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# coreILLA - Reputation Manager - How to Customize Review Request Messages (SMS & Email) in coreILLA

coreILLA - Reputation Manager - How to Customize Review Request Messages (SMS & Email) in coreILLA

1. From the coreILLA dashboard, Click on Settings
![Step 1 screenshot](https://tinyurl.com/2davm2yg)

2. Click on Reputation Management next.
![Step 2 screenshot](https://tinyurl.com/23peftkl)

3. After scrolling down you will be able to see Email Review Request, turn this on using this button.
![Step 3 screenshot](https://tinyurl.com/2yxzahls)

4. Personalize the subject line and email content. Use your brand colors and logo for consistency. Set in the review request behavior accordingly.
![Step 4 screenshot](https://tinyurl.com/244ejno7)

5. You can Click on Open Email Builder to see how your email looks and to further customize it.
![Step 5 screenshot](https://tinyurl.com/22t9gygm)

6. Here you can customize the email accordingly Add a call-to-action button that directs customers to your review page.
![Step 6 screenshot](https://tinyurl.com/2aqzw5w9)

7. Click on Save to have this action ready.
![Step 7 screenshot](https://tinyurl.com/263jvy5u)

8. Scrolling a little further down you will be able to see SMS Review Requests section.
![Step 8 screenshot](https://tinyurl.com/297g7789)

9. Click on switch to get this going.
![Step 9 screenshot](https://tinyurl.com/2aflatfr)

10. Modify the text to reflect your brand’s voice and set the review request behavior.
![Step 10 screenshot](https://tinyurl.com/2dx7wq5c)

11. Click on Save
![Step 11 screenshot](https://tinyurl.com/2a37279p)