Getting Started with WordPress | Client-side setup guide

Setting up a new WordPress Site

1. To set up your WordPress site, you need to have purchased the WordPress hosting feature under the Sites tab. Once this has been done, you can get started by clicking the "+ Create WordPress" button.

2. Fill in the Site and User details.

3. Wait for 10-15 minutes until the installation is complete.

4. After the installation is complete, you will have access to the following:

The WordPress Dashboard

• Here you can access your site and admin portal.
• Manage Additional Domains & Primary Domain.
• Import an Existing WordPress Site using the All-in-One WP Migration plugin.
• Refresh Cache for the WordPress Site.

User Management

• Here you can manage all users for the site.

Backup & Restore

• Here you will see the backups for the last three days.
• Backups happen daily at 05:00 AM CST.
• You can also initiate manual backups as needed.

Advanced Settings

• You will be able to manage FTP Access and Communication Settings here. This is still on the roadmap and not live yet.

Adding an Additional Domain

• Once your site is ready to publish, you can connect your domain to the WordPress site.
• Please follow this article for instructions on connecting your domain with the WordPress site.

FAQs

Q1: I'm unable to add the same domain to my other subaccount/location:

• The same domain/subdomain can't be used in 2 locations.

Q2: Why can't I update my primary domain?

• The primary domain can be updated if you have added an additional domain.

Q3: I've added the A / CNAME record, but the domain is still not being added:

• This can happen due to a few reasons:

1. There is a typo in your domain name. In this scenario, fixing the typo will resolve your issue.
2. Your DNS changes haven't propagated yet. In this case, you must wait longer and try again after a few hours or the next day to see if it works.
3. Your DNS configuration is not set up correctly. Please get in touch with your Domain Provider and discuss the errors with their support team.
4. You have conflicting (multiple) records for the same subdomain. In such cases, removing the other duplicate record will fix your issue.

Q4: I can't connect my root domain (ex., mydomain.com):

• Please make sure there are no additional AAA, TXT, records, etc., if you plan to use that slug/root domain for WordPress.

Q5: How many WordPress sites can I have per sub-account?

• Only one site per sub-account at the moment.

Q6: How can I request to cancel a client's WordPress subscription?

• To begin a WordPress Cancellation Request, you must fill out a form. Once submitted, our WordPress Hosting Team will work to respond to your request within two business days or less.

Updated on: 09/30/2024