coreFORCE - Troubleshooting; Why did this product not dropship to the customer?

If an order that you expect to be dropshipped to a customer is shipped to your store location instead, it is because coreFORCE identified a dropshipping restriction that prevented the product from being shipped.  Check the following to identify why the product is not dropshipped:

Is the shipping method marked as "pickup"?  Look at the "pickup" checkbox in Orders > Settings > Shipping Methods.

Does the distributor support dropship at all?  See the following KB article: The current integrated distributor list is as follows:

Distributors that Dropship

Bill Hicks
Crow Shooting Supply
Gun Accessory Supply (GAS)
Hicks, Inc
Lipseys
MGE Wholesale
Printful
Orion Wholesale
RSR Group
Sports South
Zanders

Distributors who do not currently Dropship

AmChar
Camfour
Chattanooga
Davidsons
 
In many cases, the distributor credentials required in coreFORCE are not the same as the login and password you use on the distributor's website.


Is the product blocked from dropshipping?  Look at the "Cannot ship to customer" checkbox on the Details tab in Products > Products.

Is the product blocked from dropshipping at the distributor?  Look at "Distributors who cannot dropship" in the Options tab in Products > Products.

Is the product category blocked from dropshipping?  Look at the "Cannot ship to custom" checkbox on the Details tab in Products > Taxonomy > Categories.

Is the manufacturer blocked from dropshipping?  Look at the checkbox "Cannot dropship anything" on the Details tab in Products > Taxonomy > Manufacturers.

Is the department blocked from dropshipping at the manufacturer level?  Look at "Cannot dropship these departments" on the Distributors tab in Products > Taxonomy > Manufacturers.

Updated on: 06/28/2024