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# coreFORCE - FAQ - What is the difference between Inactive and Internal Use Only?

# Understanding Internal Use Only and Inactive Records

## Internal Use Only

**Internal Use Only** means that the record is still active and can be used by an administrator throughout the backend. However, it will not be displayed as an option on a public site unless an administrator is logged in.

## Inactive

**Inactive** is essentially equivalent to deleting the record. Since control records have historical significance, they cannot be deleted. Making a record inactive means it cannot be used at all. It will only appear in reports and other places where historical data is displayed.

## Key Differences

* **Internal Use Only**: The record exists and is visible only to administrators.
* **Inactive**: The record does not exist for any practical purposes except in historical data.

## Example: Managing Payment Methods

When dealing with payment methods, here’s how you might use these statuses:

* **Internal Use Only**: Make "check" and "cash" internal use only because you would never want a customer to choose these options on the public checkout page. However, if an administrator is manually entering an order, they might choose these methods.
* **Inactive**: Make "Diner’s Club" inactive because your merchant gateway stopped accepting it and you will no longer allow it as a payment method.