> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://care.coreware.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# coreCLEAR - Refunds: Portal Refund Process through Virtual Terminal


# [CoreCLEAR - Refunds: Portal Refund Process through Virtual Terminal]


In this guide we will walk you through processing a refund with coreCLEARs Virtual Terminal.

### 1. Go to the coreCLEAR Portal and Click on highlight

![Step 1 screenshot](https://tinyurl.com/25ge274s)

### 2. Click on Virtual Terminal

![Step 2 screenshot](https://tinyurl.com/28rga4wb)

### 3. Click on REFUND

![Step 3 screenshot](https://tinyurl.com/23e557ll)

### 4. Type the amount and the Transaction ID number

![Step 4 screenshot](https://tinyurl.com/26zyedox)

### 5. Click on SUBMIT

![Step 5 screenshot](https://tinyurl.com/2dk8d7mp)

### 6. Click on VIRTUAL TERMINAL…

![Step 6 screenshot](https://tinyurl.com/2d33h6mc)