> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://care.coreware.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # About shipping charge exclusions in coreFORCE # About shipping charge exclusions in coreFORCE In coreFORCE, shipping charges are calculated based on product type, availability, and location. However, in certain cases, shipping charges are excluded from calculation. This article explains the scenarios where shipping charges are intentionally skipped and the available preferences for managing exceptions. ## 1. Virtual products If all items in the cart are flagged as virtual products (such as online courses or digital services), shipping charges are not applied. Since these products do not require physical delivery, the shipping calculation is automatically bypassed. To set a product as virtual, select a product on the **Products Maintenance **page (**Products** > **Products** > **Products**), and then select the **Virtual Product** checkbox on the **Details** tab. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/settingvirtualproducts-ezgifco_1cv6c7n.gif) ## 2. State-level restrictions If any product in the cart is restricted from being shipped to a specific state, coreFORCE will not calculate shipping charges. This applies when: * A product is prohibited in the destination state. * The restriction is defined at the product, category, or department level. ### Override options || **Note**: Override options are only available for coreFORCE Advanced users. To bypass state-specific product restrictions, go to the **Orders Settings** page (**Orders** > **Setup** > **Settings** tab), and set the following options to **True**: | **Setting** | **Description** | | **Ignore product restrictions** | Ignores all state-based product restrictions system-wide. | | **Ignore restriction products** | Ignores restrictions for a specific state. For example, use **Ignore restriction CA products **to ignore restrictions in California. | ![](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_m8d8tc.png) ## 3. Restrictions based on product, category, or department || **Note**: Restriction options are only available for coreFORCE Advanced users. Shipping charges are not calculated if any of the following restrictions are present and match the shipping address: ### Product-level restrictions When a product has specific prohibited shipping locations (state, postal code, or country), shipping will be blocked and no charges will be applied. #### Adding a product-level restriction || **Note**: **Product-level restrictions are only available for coreFORCE Advanced users.** 1. On the sidebar, select **Products** > **Products** > **Products**. 2. On the **Products Maintenance** page, select a product, and then select the **Shipping** tab. 3. In the **Prohibited** **Locations** section, click the **Add **button. 4. Specify the required information in the table. 5. Click **Save**. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_1mb1331.png) ### Category-level restrictions Products associated with restricted categories will also prevent shipping charge calculation if the destination is in a prohibited location.  #### Adding a category-level restriction || **Note: Category-level restrictions are only available for coreFORCE Advanced users.** 1. On the sidebar, select **Products** > **Taxonomy** > **Categories**. 2. On the **Product Categories** page, select a category, and then select the **Restrictions** tab. 3. In the **Prohibited** **Locations** section, click the **Add **button. 4. Specify the required information in the table. 5. Click **Save**. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_12u2ibq.png) ### Department-level restrictions Departments can define their own restricted shipping zones. If a product belongs to such a department, the restriction applies. #### Adding a department-level restriction 1. For coreFORCE Advanced users, on the sidebar, select **Products** > **Taxonomy** > **Departments**. For coreFORCE Basic users, on the sidebar, select **Products** > **Categories**. 2. On the **Product Categories** page or **Product Category Maintenance **page, select a category, and then select the **Restrictions** tab. 3. In the **Restricted** **Locations** section, click the **Add **button. 4. Specify the required information in the table. 5. Click **Save**. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/9/8/9/6989aace46840400/image_9eke93.png) ## Summary | **Scenario** | **Shipping charges applied?** | | ---- | | All products are virtual | No | | Product restricted in destination state | No | | Category or department restriction in destination state | No | | Override client preference enabled | Yes, if configured | For questions about configuring product or category restrictions, contact your system administrator or the Coreware support team.